Technology, Productivity and Automating Everything…
This is the third article on Writing Supportable Software, helping all those customers and support engineers work with our software products and troubleshoot them themselves (i.e. going as far as possible down the troubleshoot path before referring it back to you). You can the first article here…and the second article…
This is the second article on Writing Supportable Software, helping all those customers and support engineers work with our software products and troubleshoot them themselves (i.e. going as far as possible down the troubleshoot path before referring it back to you). You can the first article here… This article is…
At work (C2C) I’m responsible for the development team and the technical support team and it proves to be a surprisingly difficult task maintaining a balance between their respective objectives – the two extremes are : Support has little or no contact with development, bug escalations are done in a…
The company I work for (C2C Systems) are a Microsoft Gold Partner this is great in that it gives us a whole bunch of licenses for internal use, it also gives us (almost ??) unlimited access to software for test, development and demonstration. The problem is :- Demonstration licences are provided…
It’s been around 8 months since I purchased my Berghaus Sullivan GoreTex outer shell jacket and things have gone pretty well. My original requirements when looking for a jacket were :- 3 Layer Goretex (heavy duty) Just an outer shell (none of this 18 jackets in one nonsense) Able to…
Singleton Design Pattern, is a solution to a common problem in the software domain where you want to create ONE AND ONLY ONE instance of an object/class. Put simply, it stops client applications creating their own instances of an object and routes all creation of the object through one method.…
If you want to move ALL calendar items from an Outlook calendar in one mailbox to an Outlook calendar in another mailbox – it’s not immediately apparent how to go about this. You can simply copy it over giving it a new name (not Calendar) but then you end up with…
Here’s the code for the macros I created – feel free to copy / compile it yourself. I also included a compiled DLL here – BUT it is compiled against .NET2.0 so will only work if your hosting Dasblog in a ASP.NET2.0 virtual directory. Copy the compiled DLL into your…
At the 2006 Microsoft Partner Program Awards, C2C (my employer) won the Customer Experience Award for outstanding customer service. Read all about it here.
So, having recently updated this website to Dasblog 1.9, I decided it was time to check out the source and have a play around. The initial easy step to get involved seemed to be writing some Macros (I wanted to extend the default blogStats() macro to include Total Trackbacks and…