Technology, Productivity and Automating Everything…
I recently persuaded Sarah to let me buy a High Definition (HD) TV, a 32″ LCD job. After much research, I decided on a Vistron model from eBuyer – there are over 50 customer reviews on their site and it seems most of them are pretty good. It was delivered…
So this is blatant plagiarism of The Joel Test… This is specifically targeted at Technical Support organizations, or anyone providing support for a technical product or service. Do you have a fault / issue tracking application (extra point for providing customers access to it). Do you have a knowledgebase (extra point…
This is the forth (and last for the moment) article on Writing Supportable Software, helping all those customers and support engineers work with our software products and troubleshoot them themselves (i.e. going as far as possible down the troubleshoot path before referring it back to you). You can the first…
This is the third article on Writing Supportable Software, helping all those customers and support engineers work with our software products and troubleshoot them themselves (i.e. going as far as possible down the troubleshoot path before referring it back to you). You can the first article here…and the second article…
This is the second article on Writing Supportable Software, helping all those customers and support engineers work with our software products and troubleshoot them themselves (i.e. going as far as possible down the troubleshoot path before referring it back to you). You can the first article here… This article is…
At work (C2C) I’m responsible for the development team and the technical support team and it proves to be a surprisingly difficult task maintaining a balance between their respective objectives – the two extremes are : Support has little or no contact with development, bug escalations are done in a…
The company I work for (C2C Systems) are a Microsoft Gold Partner this is great in that it gives us a whole bunch of licenses for internal use, it also gives us (almost ??) unlimited access to software for test, development and demonstration. The problem is :- Demonstration licences are provided…
It’s been around 8 months since I purchased my Berghaus Sullivan GoreTex outer shell jacket and things have gone pretty well. My original requirements when looking for a jacket were :- 3 Layer Goretex (heavy duty) Just an outer shell (none of this 18 jackets in one nonsense) Able to…
Singleton Design Pattern, is a solution to a common problem in the software domain where you want to create ONE AND ONLY ONE instance of an object/class. Put simply, it stops client applications creating their own instances of an object and routes all creation of the object through one method.…
If you want to move ALL calendar items from an Outlook calendar in one mailbox to an Outlook calendar in another mailbox – it’s not immediately apparent how to go about this. You can simply copy it over giving it a new name (not Calendar) but then you end up with…