I ran into some trouble with Hyper V the other day – I had booted from a VHD into Windows Server 2008 R2 and was trying to start a VM – I got the usual ‘The virtual machine could not be started because the hypervisor is not running” error.I had just had a BIOS failure [...]
Archive for the ‘Support’ Category
Support : The sales opportunity.
October 14th, 2008
1 Comment
I’ve had two problems recently and I was looking to buy (hopefully) one piece of software to solve them both… Problem 1 : The mp4 files output by my Sanyo HD camcorder have the video and audio out of sync with one another when I play them in WMP (which I have to do as [...]
MSCRM reports not working
September 25th, 2008
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A couple of problems I’ve come across at work with implementing MSCRM. These could be bugs, or may not be, who knows (I don’t have the time for a detailed analysis…) I have a MSCRM 4.0 multi tenant implementation – I ‘disabled’ the first (and default) tenant and suddenly all reports (for all tenants started [...]
Ignoring feedback
September 3rd, 2008
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There was a restaurant that I frequented with the family on a weekend for lunch. It is well established, having been in business, successfully for many years. We had always been fans of the place but had noticed recently that business seemed to be declining. This struck me as strange, as the food, atmosphere and [...]
Setting expectations
October 23rd, 2007
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This is something that is close to my heart.. Not setting correct expectations – I believe this is the downfall of many organizations and individuals. If you set an expectation and do not deliver then you have failed, simple as that. Doing it regularly it gets you a bad name, people are reluctant to work [...]
We are looking for good Support Engineers.
February 12th, 2007
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The company I work for (C2C) are hiring. We are looking for Technical Support Engineers to work in our Reading, UK office. We’ll consider any experience level as long as the individuals show commitment, determination to learn / succeed and have a passion for technology. You might be right out of school / college, looking [...]
IIS Integrated Authentication and Proxy Servers
January 3rd, 2007
1 Comment
We had a customer issue yesterday that manifested itself as the user getting a HTTP 401 error when trying to connect to a Website (that is part of our Product). The user was logged into the domain, the virtual directory was set for ‘Windows Integrated Authentication’ so they should have been able to connect no problem. [...]
More Hassle With SupportSuite
November 17th, 2006
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At work, we use SupportSuite for support case tracking. This is a real neat product but the support is dreadful. I was running version 3.0.0.80 and there are a few problems with it, they recently announced version 3.1.40. I set up a testing copy and tried an upgrade – no joy, 404 page after about [...]
The Ken Test – Should have ticklist for support organizations.
October 31st, 2006
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So this is blatant plagiarism of The Joel Test… This is specifically targeted at Technical Support organizations, or anyone providing support for a technical product or service. Do you have a fault / issue tracking application (extra point for providing customers access to it). Do you have a knowledgebase (extra point for providing customers access to [...]
Writing Supportable Software 4 – Dump your configuration
October 31st, 2006
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This is the forth (and last for the moment) article on Writing Supportable Software, helping all those customers and support engineers work with our software products and troubleshoot them themselves (i.e. going as far as possible down the troubleshoot path before referring it back to you). You can the first article here…and the second article [...]
