Archive for the ‘Service’ Category

Support : The sales opportunity.

I’ve had two problems recently and I was looking to buy (hopefully) one piece of software to solve them both… Problem 1 : The mp4 files output by my Sanyo HD camcorder have the video and audio out of sync with one another when I play them in WMP (which I have to do as [...]

Online retailers – listen up

I buy a lot of stuff from online retailers and it never fails to amaze me how bad some aspect of the experience is always poor, seldom do I get a good experience end to end (purchase to delivery). So, this is Kens 4 step plan for online retailers to raise themselves from ‘one of [...]

Ignoring feedback

There was a restaurant that I frequented with the family on a weekend for lunch. It is well established, having been in business, successfully for many years. We had always been fans of the place but had noticed recently that business seemed to be declining. This struck me as strange, as the food, atmosphere and [...]

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