At work, we use SupportSuite for support case tracking. This is a real neat product but the support is dreadful. I was running version 3.0.0.80 and there are a few problems with it, they recently announced version 3.1.40. I set up a testing copy and tried an upgrade – no joy, 404 page after about [...]
Archive for the ‘PHP’ Category
SupportSuite Knowledgebase RSS feed
April 24th, 2006
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I logged a feature enhancement to allow the KB article RSS feed to include articles from ALL categories. This was set as a LOW PRIORIY by Kayako, but is a high priority for me – nothing else for it, I had to fix it myself….. Here’s how I added the feature to enter 0 as [...]
SupportSuite – KB bug fixed
April 20th, 2006
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I found an issue in SupportSuite (3.0.0.32) where if a client (user) did a KB search they would get the subject line and first 255 characters of each result match – some of these matches would be PRIVATE or DRAFT knowledgebase articles. I guess this is a bug, but based on the responses (timeframe to [...]
