I logged a feature enhancement to allow the KB article RSS feed to include articles from ALL categories.
This was set as a LOW PRIORIY by Kayako, but is a high priority for me – nothing else for it, I had to fix it myself…..
Here’s how I added the feature to enter 0 as the category id in the RSS feed url to provide articles from ALL categories.
Edit /modules/knowledgebase/functions_clientkb.php
Change Line 167 from :
if ($key == $kbcategoryid)
To :
if (($key == $kbcategoryid) || ($kbcategoryid == 0))
The url for the feed includes the category id for the artciles you want to see. Enter a category id of 0 to return ALL articles :
http://[your_domain]/rss/index.php?_m=knowledgebase&_a=view&kbcategoryid=0
Link to the post I entered on the Kayako forums
